Tuesday, 7 May 2013

Trading Standards Scam Update - 07/05/2013


07/05/2013 Bag Scam Residents are advised to check carefully before they employ traders to remove rubbish from their property. This warning comes after a Coventry resident hired a two ton bag to clear some rubbish from his home. The consumer had seen an advertisement on a small adds website which only carried a telephone number and no address. The trader dropped the bag off at the resident’s property and the resident paid the trader in full for the bag and for its removal and disposal, after it had been filled. The resident filled the bag but the trader refused to return to collect the rubbish, becoming quite aggressive on the phone and has since disappeared! For more information visit: http://news.warwickshire.gov.uk/blog/2013/05/02/check-before-you-chuck/
07/05/2013 Telephone Preference Service Scam A consumer contacted Warwickshire Trading Standards after receiving an unexpected phone call from someone who claimed they could get unexpected phone calls stopped for £1.80! The consumer gave the caller his card details and the caller took almost £70 from his account. The consumer does not know the name of the caller. Trading Standards advise consumers not to provide their card details to anyone who calls them. It is free to join the Telephone Preference Service (http://www.tpsonline.org.uk/tps/index.html). 
07/05/2013 Computer Virus Scam A consumer reported to Warwickshire Trading Standards that he was using his computer when there was a ‘big flash’ and a notice appeared warning him that he had accessed illegal websites, his computer was now ‘locked’ and he must pay a fine of £100 in Ukash vouchers. The message included a photo of a policeman and reference to Cheshire Police. This is a well-known computer virus called ransomware. Computer users must not send any money and seek professional advice to remove the virus. For more information visit: https://www.getsafeonline.org/protecting-yourself/ransomware/
07/05/2013 ‘E-Book’ High Pressure Selling Businesses in Warwickshire are warned to beware of high pressure selling phone calls from publishers offering advertising space in ‘e-books’, or electronic books. One Warwickshire trader reported spending 30min on the phone after an unexpected call who wanted them to part with £8000! Warwickshire Trading Standards advise Warwickshire traders not to agree to buying goods and services from unexpected phone callers. For more information visit: http://tinyurl.com/8rexdcr
07/05/2013 Scams Awareness Month: Rugby residents get the scams message Free information and advice on scams and frauds will be available for Rugby residents at the Clock Towers Shopping Centre on Thursday 9 May (9am to mid-afternoon). For more information visit: http://news.warwickshire.gov.uk/blog/2013/05/02/rugby-residents-get-the-scams-message/
07/05/2013 Alarm Sale Warning Kineton Consumers in the Kineton area reported receiving unexpected phone calls from an alarm sales company that claimed to be ‘working in the local area’. Warwickshire Trading Standards advise residents not to buy alarms from any unexpected doorstep callers or to accept a ‘free’ alarm in return for signing an agreement for a monitored alarm. Beware of businesses that use high pressure selling to sell overpriced and unnecessary alarms and ‘monitoring’ agreements. Some are known to have set up and gone out of business within a few years, leaving consumers with worthless contracts. Get security advice from your local Police Crime Prevention Officer. For more information visit: http://www.warwickshire.gov.uk/wp-content/uploads/2011/05/20111101_alarm_sales.pdf


29/04/2013 May is Scams Awareness Month
Have you won the Euro lottery, been told that a relative has left you £millions in a Hong Kong Bank account or received an unexpected phone call to let you know your computer needs fixing? If the answer is yes, then you are one of the thousands of Warwickshire residents who are targeted each year by scammers!
Fortunately, help is at hand. This May, Warwickshire's Consumer Empowerment Partnership is raising awareness of the many and varied mass marketing scams perpetrated by fraudsters and criminal gangs.
29/04/2013 Rugby Driveway Cleaning Warning
Warwickshire Trading Standards are warning Rugby residents to beware rogue traders offering ‘driveway cleaning services’. One resident reported that her mother had been targeted by a rogue trader offering to clean her driveway. Three men driving an unmarked white van door knocked at her mother’s home and offered to clean her driveway for £200, down from £249 as a ‘special offer’. The elderly lady did not want the work doing but felt pressurised in to agreeing. The rogue traders told her that if it was not done today it would cost more and demanded cash. No paperwork was provided and no cancellation rights were given. Fore more information on rogue traders visit: www.warwickshire.gov.uk/scams
29/04/2013 Wine ‘Investment’
Consumers are warned to beware of cold calls from traders offering investments in unregulated products such as wine. One consumer reported to Warwickshire Trading Standards that he had lost almost £30,000 after a trader failed to pay him back the money he had invested. For more information on unregulated investments visit: http://news.warwickshire.gov.uk/blog/2013/01/08/wine-investors-250000-in-the-red/

 29/04/2013 Check Before You Renew
Warwickshire Trading Standards are advising consumers to check that they are on an official website before they apply for or renew their passport, EHIC card or driving license. Unofficial websites have sprung up offering similar services, for which they charge a fee over and above the actual cost. A Warwickshire consumer complained that she had paid £23.50 for two EHIC cards after visiting an unofficial website. The EHIC card is free to obtain from the NHS. To avoid any risk of identity fraud, always use an official and secure website before inputting any personal data. For more information visit: http://news.warwickshire.gov.uk/blog/2013/04/23/check-before-you-renew/

29/04/2013 Southam Tarmac Gang Warning
Warwickshire Trading Standards are warning residents to beware of a tarmac gang operating door to door in the Southam area. The rogue traders claimed to be based in Manchester but enquiries suggested that they were not at the address given. Like many rogue traders operating today, they have many of the same trappings as legitimate traders such as websites and 0800 numbers.

29/04/2013 Silver Scam
Residents wishing to sell gold and silver items are advised to ensure that the person they are selling to is bona fide warn Warwickshire Trading Standards. This follows a complaint from one resident who read an advert placed in a local newspaper for unwanted silver items. The consumer took some of his silver positions which the trader agreed to auction. However, the trader later disappeared claiming he had ‘gone out of business’. The consumer received neither a payment for his silver or the silver items back.

29/04/2013 Pressure Wash Warning
Warwickshire consumer complained to Trading Standards after she paid a rogue trader £1500 to pressure wash her roof and paint it. The rogue trader had door knocked and said he was working in the local area. He caused £200 worth of damage to the roof whilst carrying out the ‘work’ (pressure washing your roof can seriously damage it) and then disappeared. He had used a false address. The 0800 telephone number and a mobile number he gave he could not be contacted on.

Please feel free to cascade this information to whomever you feel appropriate (including using the information in your newsletters/websites etc.). 

If you have any information you wish to provide to Warwickshire Trading Standards Service, either for our information, or to appear in future email alerts, please email me.
 
For more information on scams, visit: www.warwickshire.gov.uk/scams

Follow us on twitter: www.twitter.com/warkstss

Simon Cripwell
Trading Standards Officer
Warwickshire Trading Standards Service
Communities
Warwickshire County Council
Old Budbrooke Road Warwick CV35 7DP
Tel: 01926 414039
Mob: 07771 975570
Follow us on twitter: www.twitter.com/warkstss
My normal working days are Monday to Thursday

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